top of page

Privacy Statement

OSARJET

LEGAL TERMS

Last Updated: May 2026

​

1. INTRODUCTION


JETUP LTD (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. As a registered entity with the Information Commissioner’s Office (Registration Reference: ZC130958), we adhere to the highest standards of data protection. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website (www.jetup.aero), use our mobile application, or engage our private jet charter brokerage services.

​

2. DATA WE COLLECT
We may collect and process the following types of data:

  • Identity Data: Full name, passport details (for flight manifests), and date of birth.

  • Contact Data: Email address, phone number, and billing address.

  • Flight & Operational Data: Departure/arrival locations, passenger counts, and special inflight requirements (catering, medical needs).

  • Technical Data: IP address, browser type, and usage data collected via our AI-powered platform and cookies.

  • Financial Data: Payment card details and transaction history (processed through secure, encrypted gateways).

 

3. HOW WE USE YOUR INFORMATION
We use the collected data for the following purposes:

  • Service Delivery: To facilitate private jet charter bookings and coordinate with certified aircraft operators.

  • AI Optimization: To enhance our "ask Up assist" AI technology for faster routing and accurate pricing.

  • Safety & Compliance: To comply with international aviation safety regulations and customs requirements.

  • Communication: To provide real-time flight updates, digital manifests, and customer support.

  • Legal Obligations: To fulfill our responsibilities as a registered travel intermediary and broker.

 

4. DISCLOSURE OF YOUR DATA
As a charter broker, we share necessary information with:

  • Certified Aircraft Operators: Only the data required to perform the flight mission.

  • Ground Handling & FBOs: To manage VIP transfers and airport lounge access.

  • Regulatory Authorities: Customs, immigration, and aviation security agencies as required by law.

  • Service Partners: Luxury hotel and VIP transfer partners, if requested by the client.

 

5. DATA SECURITY
We implement robust technical and organizational security measures, including SSL encryption and secure server protocols, to prevent unauthorized access, loss, or disclosure of your personal data. Access to sensitive information is strictly limited to authorized personnel and verified partners.

 

6. YOUR LEGAL RIGHTS
Under the UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate data.

  • Right to Erasure: Request the deletion of your data (subject to legal retention requirements).

  • Right to Object: Object to processing for direct marketing purposes.

 

7. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements typical in the aviation industry.

 

8. INTERNATIONAL TRANSFERS
Due to the global nature of our services, your data may be transferred to and processed in countries outside the UK/EEA. We ensure all international transfers comply with applicable data protection laws through Standard Contractual Clauses (SCCs).

 

9. CONTACT US
For any questions regarding this Privacy Statement or to exercise your rights, please contact our Legal Department:

​

bottom of page